March 17, 2020

TIGAR Families,

Yesterday evening, Governor Polis mandated the temporary closure of many public establishments, including “gyms” for a 30-day period.  We had already initiated a voluntary TIGAR closure this past weekend to allow us to deep clean, install high-technology air purification and sanitation devices and systems, and train our coaching and administrative staff on new policies and procedures we intend to activate for all participants going forward.

We intend to comply with the Governor’s mandatory closure.  We are also investigating whether certain measures may be taken to comply with the 50-person grouping rule, as our gymnasium is over 18,000 square feet, and we have deployed many measures, including sanitation stations, mandatory wellness and temperature checking of all staff and participants, and anti-microbial disinfectant application throughout the training facility.  We are working on a plan to stagger classes and training so that, when permitted, we will be able to adapt to recommended distancing and public protection measures.

This closure is challenging for all of us.  Like many challenges, there are opportunities that dwell within.  We are using the time we have wisely, conducting a thorough sanitation of all materials, equipment and structures in the facility, training coaching staff on curriculum implementation, and conducting clinics with highly qualified coaches to further prepare us for when we are able to reopen.  We are also in contact with a live streaming video monitoring company that could permit distance viewing for spectators – from your mobile device – so we could keep you “in the know” while also limiting the bio-load on our newly installed air purification and sanitation systems.

For those of you who are active members of TIGAR, we are not planning to withdraw April tuition as normally scheduled on March 20th.  We want to respect the burdens on your family that this humanitarian crisis is imposing.  At the same time, we are doing all we can to respect the financial requirements of our staff, and therefore, we must look to what we can do to continue to compensate our coaching and administrative staff.  We are reducing our staff schedule to essential personnel only, and rotating work schedules to allow for those who want to work the opportunity to continue to earn income.  We offer PTO beginning on the first day of employment for most staff (those who meet a minimum part time threshold of weekly hours), so many of our employees have accrued and are able to benefit from our paid time off policy if they choose not to work when offered.  Other staff will be given the opportunity to file unemployment under a temporary “lay off” plan that will allow them to begin collecting unemployment benefits.  We are in regular contact with our employees, making sure they are supported financially, medically (we offer a generous company-sponsored medical plan) and emotionally (we have an employee assistance plan that includes free mental health benefits and COVID-19 testing) during this difficult time.

During the time that we are required to be closed, we are working diligently to deploy measures that will allow us to be fully prepared to meet any public health and safety requirements that may be enacted for public grouping facilities.  While unexpected, our existing and newly enacted mitigation measures  have given us a jumpstart on providing a sanitary, secure and evolving training facility for our members.

In order to keep you and your child engaged in the sport you love, we are preparing tools and resources that we will begin to email to you.  We have already shared a virtual “team gymnastics camp” link for our team gymnasts.  I also invite all of you to investigate the value of participating in a FREE 30-day fitness trial offered by Beach Body :  http//openfit.com/friendsandfamily [CODE:  FRIENDSFAM].  We are working to collect training videos for our Cheer, Ninja Development, Preschool Gymnastics and Recreational Gymnastics programs.  We will begin emailing links to recommended training and fitness programs, as well as TIGAR created materials and video links to you based upon your most recent child enrollment.

We stand ready to serve you in any capacity we are able to.  Please reach out to me or any member of your TIGAR leadership team if you have questions or suggestions.

Together, we are TIGAR Strong.

March 13, 2020

Interim Update Week #3 – Coronavirus Mitigation – Voluntary Temporary Gym Closure

Dear TIGAR Parents and Staff:

Today, after attending several community health department advisory calls, and in accordance with national and local leaders in health, education, hospitality and children’s sporting organizations, I have made the difficult decision to temporarily suspend service delivery at TIGAR for the next two weeks, beginning Saturday, March 14th at 5:00 pm and continuing through Saturday, March 27, 2020.

Please note – this closure is completely voluntary.  We have no evidence nor even suspicion of any participant, staff member, visitor or spectator having contracted or been exposed to the coronavirus.  We are taking this protective and proactive step out of an abundance of caution and concern for the children who participate in activities at TIGAR, and the well-being of our coaches and other employees who work with us to provide our services.  Many national and international health organizations have urged businesses, schools and other providers of group-oriented activities to help “flatten the curve” of acceleration of the coronavirus spread by taking dramatic and life-saving measures such as we are.  I believe it is our duty to take this action now.

I understand that this temporary closure is an inconvenience to many.  I have elected to take this proactive measure so that we can fully and professionally sanitize the entire facility, install new components and train our employees on new protective measures we are putting into place, and prepare TIGAR for this new, heightened awareness and service excellence delivery we will commit to providing every participant at TIGAR going forward.  It is my intention that, in light of the USA Gymnastics’ mandated cessation of competitions at least through March 30th, and USASF cancellations of cheer competitions, we adhere to government and organizational recommendations to keep the public safe, and do our part to minimize community spread of the coronavirus.

What This Means For You and Your Child:

  • Automatic and recurring tuition payments will be delayed until March 27th, when April invoice payments will be collected.
  • All active members who have already paid tuition for recreational, transportation, Cub Club and/or team practices for the next two week period (March) will receive a credit on your account which may be used for future tuition or other activities and/or pro shop purchases as follows:
  • Recreational Classes (including Ninja)- $35
  • Team Practices (all levels) – $75
  • Cub Club – $30
  • Transportation – $10
  • Spring Break Camp – prepaid deposits transferred to upcoming Summer Camp
  • All Open Gym, Kids Night Out, Birthday Parties and Private Lessons will be discontinued until 3/28
  • Athletes will have limited access to pick up any personal belongings needed on Saturday, March 14th (9:00 am to Noon) and Monday, March 16th (9:00 am to 5:00 pm)

What Are We Doing to Honor Our Employees During this Time?

We are offering our employees the opportunity to work remotely (those who hold administrative duties) as well as to assist with gym sanitization and enhancement procedures.  Some employees are also accepting the opportunity to work at our other Roots to Wings family enterprises.  A few employees had planned to be on vacation during Spring Break, so the closure does not adversely impact them.  Please know that we are reaching out to each of our team members to learn what works best for them, so that we can support them during this time.  Every employee will be given the opportunity to earn and receive compensation during this two-week closure.

Having healthy and supported co-workers is crucial to our continued success.  We have been sharing vital information with our coaches, event and support staff to advise them of proactive measures we are taking to support them during this challenging time.  Some of the measures we are taking:

  • Employee Assistance Plan
  • Paid Time Off/Sick Pay – Accrual begins Day 1 of employment
  • Employer Sponsored Health Insurance Plan (including paid COVID testing)
  • Paid COVID testing for non-participants of our employer sponsored health care plan
  • Personal Protective Equipment (PPE)
  • Employee Health & Safety Education and Best Practices Instruction

What We’re Doing During Closure to Enhance TIGAR:

  • Installation and full activation of the UVAIRx air sanitization systems to suppress and eradicate pathogens including viruses throughout entire facility (installed 3/13/20)
  • Professional deep cleaning of entire gym, including 220+ degree carpet and flooring sanitization (full facility), hospital-grade sanitization of surface areas, sanitization of all gym equipment, full pit cleaning, removal of excess items
  • Installation of Halo “Fogger” system to provide regular full-gym disinfection
  • Training and implementation of participant wellness and prevention mitigation measures, including staff training on signs and symptoms of illness in children, wellness check stations, installation of sanitization stations, proper participant hygiene and handwashing and new procedures regarding participant wellness and safety procedures
  • Staff training, team building and curriculum implementation

What Are We Doing to Help Maintain Athlete/Participant Preparedness and Connectivity During Closure?

  • Athletics Director Kristin Ratzlaff and Athletics Manager Emma Ngati are preparing “TIGAR at Home” materials that will be emailed to the contact addresses we have on file in our Jackrabbit database for gymnastics, cheer, ninja, Cub Club, and Spring Break camp participants.
  • In the interest of working together to slow the transmission of COVID-19, we suggest that all TIGAR participants and their famliy members adopt the CDC recommendations regarding prevention strategies including reducing or, if possible, eliminating group activities and reducing close contact with others during the next two week period.
  • Certain team athletes may wish to obtain private instruction from our coaches during this closure. If you would like to investigate this option, we are happy to work with you to help you find a solution that provides for a safe environment for you and our coaches.

We appreciate the confidence and trust you place in us.  We are ever vigilant and working strenuously to provide a safe and sanitary training facility for your children.

I will be providing you with regular updates via Jackrabbit.  We will also continue to post updates on our social media pages on Facebook and Instagram.  If you would like more information about this or any other matter, please feel free to reach out to any of us listed below.  We stand ready to help you, and appreciate your confidence and trust in us!

Thank you for taking the time to review this communication, and for collaborating with us to keep all of the children and staff healthy and secure.

With Gratitude,

Beth Deasy                 Angel Armbrust             Andi Nakata                                          Kristin Ratzlaff

Owner                         COO                                 General Manager                                   Athletics Director

beth@tigargym.com    angel@rtwllc.com     generalmanager@tigargym.com        teamdirector@tigargym.com

303.271.1237 ext. 8     303.271.1237 ext. 7       720.898.4427                                         720.898.4427

March 6, 2020

Interim Update Week #2 – Coronavirus Preparedness & Planning

Dear Parents and Staff:

I want to provide this update to you, so that you are aware of measures we are taking to remain vigilant in our preparedness and precautions as the COVID-19 virus has been identified in Colorado.

This past week, we enacted our Crisis Management Team, and established priorities and procedures we will take to help provide preventative measures to protect your children, our staff and the gym.  You may have noticed that we have upgraded our sanitization procedures, and have put into action many of the strategies and procedures enumerated in my February 28th communication.

What’s Coming Next:

  • An engineer is scheduled to visit the gym early next week so that we can ensure proper installation and coverage for the PCO air purification systems we will install. We have asked for accelerated installation, so that we can begin to receive the benefits of these non-chemical, 24/7 running systems that are in use in preschools, hospitals, laboratories and by NASA to provide for natural yet highly effective pathogen suppression including viruses (most recently proven effective for SARS and MRSA), bacteria, VOCs, mold and other contaminants.
  • Additional thermometers, shoe covers, sanitizing/disinfecting wipes and solutions and other preventive care items have been ordered and are expected to be delivered early next week. Due to the pandemic nature of this crisis, many items are backordered, so we are working with limited supplies and availability.
  • We have partnered with a nurse consultant from the Children’s Hospital of Colorado and the Colorado Department of Public Health and Environment to apprise officials of our plan, and obtain updated guidance and recommendations relevant to facilities where children participate in activities and schooling.
  • We have begun to stock additional items that we feel may become limited in supply and are essential to our ongoing operation, including sanitizer/disinfectant products, bleach, paper products, and ready-to-eat foods.

What You Can Do to Help:

  • Please use the thermometer stationed at the front desk Wellness Station to check your child’s temperature before you drop your child off for practice/workout. If above 100.4, please do not permit your child to remain at TIGAR unless and until you have clear medical proof of non-infection with COVID-19.  Coaches will be checking temperatures if your child exhibits signs of illness without known etiology.
  • If you have a respiratory illness or fever above 100.4, or if you have been in contact with someone who has confirmed exposure to COVID-19, please do not enter the gym. If you require help in getting your child to/from the gym, we will be happy to assist you.  Just call the front desk at 720.898.4427 and we will escort your child for you.
  • Please help us share information with your children on the importance of regular and thorough hand washing, sneezing/coughing into sleeves/tissues, and other child-appropriate discussions regarding safe wellness measures.
  • If your child is sick and/or you are choosing to keep your child home, please advise us of the reason/symptoms, as we are in communication with our health advisors and nurse consultant, and have a duty to report any possible outbreaks of COVID-19 and certain other communicable diseases and illness.

Some Reminders:

There are everyday actions you can take to stay healthy and help keep all of our students, families and staff healthy, including:

  • Do not bring your child to TIGAR if he/she has respiratory distress symptoms and/or fever higher than 100.4.
  • Seek immediate medical care and testing if flu-like symptoms are present in your child or other family members.
  • If diagnosed with Coronavirus (COVID-19), notify us immediately, as we are required to notify the public health authorities, and keep all children at home until cleared by a doctor to return to participation and/or completion of quarantine
  • Use our provided sanitizing solution and wipes after you use the front door, keypads or public restrooms.
  • Wash your hands thoroughly, and encourage your child to do the same prior to starting practice, and following toileting/diapering/or any sneezing/coughing episodes.
  • Consider a backup activities plan in the event schools and/or other services you are enrolled in are required to close.

Next Steps:

One public school district in the Seattle area has elected to close for up to 14 days due to a number of employees who had been exposed to COVID-19.  While we do not anticipate a mandatory closure of TIGAR, it is possible that some interruption in service may eventually be mandated by state authorities.  If that occurs, please know that we will work with you to share our resources and provide for equitable financial remedies.

We appreciate the confidence and trust you place in us.  We are ever vigilant and working strenuously to provide uninterrupted and safe care and training for your children.  Many of you may work in related industries that give you enhanced information additional insights, resources or strategies that may help our Crisis Management Plan.  Should you wish to share any information or ideas, please reach out to me by any of the contact means listed below.

I will be providing you with regular updates via Jackrabbit.  Thank you for taking the time to review this communication, and for collaborating with us to keep all of the children and staff healthy and secure.

With Gratitude,

Beth Deasy                                   Angel Armbrust                         Andi Nakata

Owner                                           Chief Operating Officer              General Manager

beth@tigargym.com                  angel@rtwllc.com                      generalmanager@tigargym.com

303.271.1237 ext. 8                       303.271.1237 ext. 7                   720.898.4427

March 2, 2020

Coronavirus (COVID-19) Preparedness, Precautions and Action Plan

Dear Parents:

We have all witnessed the ongoing epidemic of the Coronavirus which has dominated news reports as the virus continues to spread across the globe.  As Governments and certain business industries are taking substantial containment and preventative actions, we, too, have activated our Safe Gym Plan and are taking active steps to ensure the well-being and safety of the children, families and staff members within our training center.  While there have only been 60 cases reported thus far in the United States, we want to advise you of pro-active steps we have underway to prepare for, take precautions against, and implement an action plan designed to minimize risk and maximize wellness at TIGAR.

We are closely monitoring developments and implementing guidance set forth by the Centers for Disease Control (CDC) and local health authorities.  Should the situation escalate further, we are prepared to take further action in accordance with our Safe Gym Plan and Crisis Resolution Action Response.  Today, we met to put into place a comprehensive, staged plan that includes steps we are taking now, while also preparing for the possibility of epidemic-to-pandemic escalation, if directed by federal or local health agencies.

Here are steps you will begin to notice at TIGAR:

  • Preparedness Plan:
    • Gym Leadership and Staff have been advised of the Safe Gym Plan Activation and policies and procedures we are putting into place to identify, reduce and eliminate possible spread of infection at TIGAR. This plan includes additional procedures staff will take to monitor their own as well as participant wellness, personal hygiene and washing, proximity, equipment sanitization, and immediate reporting of signs of illness.
  • Enhanced Sanitization Strategies
    • Full-Gym Air Purification Units are being ordered for installation
    • Upgrade to medical/hospital grade pre-mixed cleaning and disinfecting solutions ordered and provided to professional cleaning team and staff
    • Periodic 360 degree restroom, mezzanine, office and gym sanitization of all materials, technology devices, surfaces and structures
    • Equipment, common surfaces, seating areas and transportation vehicles will be sprayed/treated with disinfectant regularly
  • Prevention Strategies
    • Infection Prevention and Sanitation Stations have been ordered and will be installed throughout common areas
    • Disinfecting wipes provided for use at entry points and staff clock in stations
    • Thermometers will be placed at front desk for parents to take child’s temperature prior to participation in any activity; children with temperature readings above 100.4 or other signs of illness/infection (respiratory distress, coughing, sneezing) that has not been positively identified as not being COVID-19 will be required to forego participation until medically cleared.
    • For campers, field trips to commonly high-attendance locations will be evaluated, and replacement destinations identified that pose lower risk of exposure.

What You Can Do to Help:

From what the CDC knows about the virus today, it is spread mainly from person-to-person through respiratory droplets and inhaled into the lungs. There are everyday actions you can take to stay healthy and help keep all of our students, families and staff healthy, including:

  • Do not bring your child to TIGAR if he/she has respiratory distress symptoms and/or fever higher than 100.4.
  • Seek immediate medical care and testing if flu-like symptoms are present in your child or other family members.
  • If diagnosed with Coronavirus (COVID-19), notify us immediately, as we are required to notify the public health authorities, and keep all children at home until cleared by a doctor to return to participation in services at TIGAR.
  • Use our provided sanitizing solution and wipes after you use the front door, keypads or public restrooms.
  • Use our provided masks, footwear covers and other resources to prevent the spread of illness.
  • Wash your hands thoroughly, and encourage your child to do the same prior to entering the gym, and following toileting/diapering/or any sneezing/coughing episodes.
  • Consider a backup plan in the event governmental authorities require closure or suspension of services due to further outbreak.

Next Steps:

We will keep you updated as this situation develops.  It is possible that certain components of our services may become impacted, such as possible disruptions to transportation, availability of certain sanitization resources and supplies, staff availability due to illness, and government-mandated actions and closures.  We will continue to communicate with you as we proceed through this situation, so that you are fully informed.  Should you wish to investigate our guidance further, the Centers for Disease Control and Prevention are tremendous sources for additional information to help you stay informed and prepared:  http://www.cdc.gov.

As always, we are all here to partner with you in the successful development of your child.  If you would like to reach out to any of us about this, or any other matter, we would welcome it!

With Gratitude,

Beth Deasy                                   Angel Armbrust                         Andi Nakata

Owner                                           Chief Operating Officer              General Manager

beth@rtwllc.com                        angel@rtwllc.com                        generalmanager@tigargym.com

303.271.1237 ext. 8                       303.271.1237 ext. 7                   720.898.4427 ext. 107